Regulations for the Provision of Services by SpbWMCasher
This User Agreement (hereinafter referred to as the “Agreement”) is an electronic contract between the User and the SpbWMCasher service and contains the rules for operating on the Website at https://spbwmcasher.ru (hereinafter referred to as the “Website”). By continuing to use the Website, the User confirms their unconditional acceptance of this Agreement.
Please note the following:
The User assumes all risks associated with the use of the Service’s Services and transactions with digital assets, currencies, and their derivatives.
The User is aware that this Service serves as a platform for them to conduct transactions with digital assets, find trading partners, conduct negotiations, and execute deals. The User is obliged to independently and carefully determine the authenticity, legitimacy, and validity of the relevant digital assets and information.
A transaction is considered completed after receiving the following confirmations:
– USDT TRC20 — 25 confirmations.
– USDT BEP20 — 40 confirmations.
– USDT ERC20 — 25 confirmations.
– Bitcoin — 4 confirmations.
– BTC BEP20 — 40 confirmations.
– Ethereum — 25 confirmations.
– ETH BEP20 — 30 confirmations.
– ETC — 300 confirmations.
– USDC TRC20 — 25 confirmations.
– USDC ERC20 — 25 confirmations.
– USDC BEP20 — 25 confirmations.
– DAI — 25 confirmations.
– DASH — 10 confirmations.
– TUSD — 20 confirmations.
– USDP — 25 confirmations.
– LTC — 15 confirmations.
– BUSD BEP20 — 40 confirmations.
– XRP — 1 confirmation.
– UNI — 20 confirmations.
– COMP — 20 confirmations.
– DOGE — 15 confirmations.
– EOS — 330 confirmations.
– TRX — 1 confirmation.
– XLM — 1 confirmation.
– ZEC — 22 confirmations.
1. Terms and Definitions
1.1. SpbWMCasher Service — a platform for finding counterparties and conducting over-the-counter (OTC) transactions with digital assets.
1.2. Website — the information resource of the Service located at https://spbwmcasher.ru, through which interaction with Users is carried out.
1.3. User — any legally competent individual who has reached the age of 18, has submitted an exchange request on the Website, and has agreed to the rules and conditions of this Agreement.
1.4. Request — a set of information provided by the User to the Service, indicating the intention to perform an exchange transaction under the terms determined by the Service.
1.5. Service’s Services — providing assistance in conducting P2P (peer-to-peer) transactions between individuals for the exchange of cryptocurrencies and other digital assets, as well as other services, information about which is posted on the Website.
1.6. Personal Data — information identifying an individual: name, address, email address, bank details, and other data in accordance with this Agreement. The term “Personal Data” does not inсlude anonymous and/or aggregated data that does not allow the identification of a specific User.
1.7. KYC (Know Your Customer) Procedure — verification of Client data to establish identity and confirm the legality of the source of funds.
2. General Provisions
2.1. This Agreement is publicly available at https://spbwmcasher.ru/tos/ and may be amended by the Service unilaterally without personal notice to Users. The current version of the document is always available on the Website. Creating a new Request after the date of amendments constitutes acceptance of the updated terms by the User.
2.2. The Parties acknowledge that electronic documents created during interactions via the Website are equivalent to documents on paper.
2.3. This Agreement does not override the applicable laws of the countries of registration and location of the Service and the User. In the event of a conflict between this Agreement and the applicable law, the provisions of the relevant law shall apply.
2.4. The Operator of the SpbWMCasher Platform is not a fiduciary, agent, or representative of the User.
2.5. The Service provides services to any User who accepts this Agreement for the exchange, deposit, and withdrawal of digital assets.
2.6. The sender and recipient of the payment for a Request must be the same person. Using the Service on behalf of third parties is prohibited. The Service does not work with third parties.
2.7. The Service is not liable for and does not compensate for losses arising from improper use of the Service, nor for errors made by the User when creating a Request (including specifying incorrect recipient details).
3. User Obligations
3.1. The User is obliged to participate in transactions only if they fully understand the principles of blockchain technology operation and the risks associated with cryptocurrency circulation.
3.2. The User guarantees that they are the owner or have legal grounds to dispose of the funds sent through the Service. Cryptocurrency wallets and bank accounts belong personally to the User, and third parties do not have access to them.
3.3. The User must refrain from any possible actions aimed at illegal trading, financial fraud, or fraudulent operations using the Service.
3.4. The User undertakes not to falsify communication flows related to the functioning of the Service and not to attempt to hack or otherwise unlawfully interfere with the Service’s software.
3.5. The User guarantees to compensate the Service for any losses incurred by the Service in the event of any claims or lawsuits from third parties related to the User’s violation of this Agreement.
4. Terms of Conducting Exchange Operations and Liability of the Parties
4.1. By using the Service, the Client confirms the complete legality of their activities and assumes responsibility for the legality of the transactions performed. The use of the Service for financing terrorism, trading prohibited goods and services, or any other illegal activities is prohibited.
4.2. The Service undertakes to take all necessary actions to prevent attempts to illegally use the Service, including money laundering and terrorist financing operations.
4.3. The Service guarantees the confidentiality of information about the User and their transactions. The Service may request any information from the User necessary to comply with anti-money laundering and counter-terrorist financing (AML/KYC) legal requirements.
4.4. The Service has the right to suspend or cancel the transaction being performed if the User violates the terms of this Agreement or the AML/KYC Policy.
4.5. The Service has the right to suspend or cancel the transaction being performed if a relevant request or instruction is received from authorized authorities.
4.6. The Service reserves the right to refuse to provide services to any User without providing a reason.
4.7. All information received by the Service from the User during the transaction process is confidential and is not disclosed to third parties, except in cases provided for by applicable law or this Agreement.
4.8. Payment systems and/or financial institutions bear sole responsibility for the funds entrusted to them by the User. The Service is not liable for any breach of agreement between the User and the payment systеm.
4.9. The Service guarantees fulfillment of obligations to the User only within the limits of the amounts entrusted to it for a specific transaction, and only with respect to that specific transaction.
4.10. In the event of a dispute, the maximum compensation amount cannot exceed the amount of the User’s confirmed losses incurred as a result of the Service’s improper performance of its obligations and is limited to the amount of the specific transaction.
4.11. Any completed transaction is irreversible. Refunds for completed transactions are not provided.
4.12. The Service is not liable for any losses, lost profits, or other expenses of the User related to exchange rate fluctuations, technical failures of payment systems, or actions of third parties.
5. Order Execution Procedure
5.1. Ordering the Service’s Services and obtaining information about the transaction status are carried out exclusively through the official Website and the contact details of the Service’s representatives posted on the Website.
5.2. The Service accepts requests 24/7. The standard request processing time is up to 24 hours in semi-automatic mode, and up to 36 hours in manual mode. The Service is not liable for processing delays caused by technical failures or other circumstances beyond its control.
5.3. A request is automatically canceled if payment for it is not received within 30 minutes of its creation.
5.4. The Service reserves the right to block the payout until additional verification procedures (KYC/AML) are completed in cases involving suspicious assets or unusual behavior when creating a request.
5.5. The Platform has the right to adjust the payout amount upward or downward if the market price of the asset changes by 0.3% or more relative to the rate at the time the request was created.
5.6. If the User refuses to fulfill a paid request, a service fee of 2% of the request amount will be withheld.
5.7. Transactions initiated via smart contracts bypassing the standard request procedure will not be processed. The return of such funds is carried out after deducting the fees incurred by the Service and in accordance with the procedure established by the Service.
5.8. If a technical error (overpayment) is detected in favor of the User, the latter must notify the Operator and initiate the return of the erroneously transferred funds within 24 hours.
6. Cost of Services
6.1. Tariffs are determined by the Service’s management and published on the Website. The Service has the right to unilaterally change rates and tariff plans without prior notice. The final payout amount is calculated at the rate valid at the time of request processing.
6.2. The Service is not liable for the User’s expectations regarding changes in tariff plans and service costs.
7. Personal Data Protection
7.1. By submitting a request on the Website, the User gives unconditional consent to the processing of personal data.
7.2. Personal Data includes: last name, first name, patronymic; phone number; email address; bank details (bank account number, bank card number); photo/video of the User (including with an identity document); passport details; wallet address on the blockchain network.
7.3. Processing of personal data means collection, recording, systematization, accumulation, storage, updating, use, anonymization, blocking, deletion, and destruction of data. Processing is carried out both with and without the use of automation tools.
7.4. The Service has the right to conduct additional identity verification (KYC) and request supporting materials, including: payment receipt/voucher; statement from the banking application in PDF format; screen recording confirming the transaction; screenshot or screen recording from the personal account of the cryptocurrency sending platform.
7.5. The User’s refusal to provide the requested supporting materials is grounds for suspending or canceling the transaction.
8. Dispute Resolution Procedure
8.1. Disputes and disagreements arising from the provision of services are resolved through negotiations based on a written request from the interested party. All claims and inquiries from the User should be directed to the Service’s contact details listed on the Website.
8.2. The period for reviewing a claim is 7 business days from the date of its receipt.
8.3. In certain cases, disagreements may be resolved with the participation of the administration of the payment systems involved in the transaction.
9. Force Majeure
9.1. The Parties are released from liability for complete or partial non-fulfillment of obligations in the event of force majeure circumstances: military actions, civil unrest, epidemics, natural disasters, government decisions, and other insurmountable circumstances arising beyond the will of the Parties.
9.2. The Party invoking force majeure must notify the counterparty within 3 (three) days of the occurrence of the relevant circumstances. Failure to notify deprives the Party of the right to invoke these circumstances in the future.
9.3. In the event of a technical error on the Website (including a display error for cryptocurrency rates), the Service reserves the right to cancel requests created based on an erroneous rate.
10. Territorial Restrictions
10.1. The services provided by the Service may be legally prohibited in certain jurisdictions. By accepting the terms of this Agreement, the User confirms that they are not a resident of a jurisdiction where the use of the Service is prohibited or restricted.
10.2. Access to the Service is restricted for individuals who are citizens or residents of the following countries: Afghanistan, Bosnia and Herzegovina, USA, Democratic People’s Republic of Korea (DPRK), Democratic Republic of the Congo, Eritrea, Ethiopia, Guyana, Iran, Iraq, Lao People’s Democratic Republic, Libya, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Trinidad and Tobago, Tunisia, Uganda, Vanuatu, Ukraine, as well as other states subject to sanctions by the UN or relevant international regulators.
11. Final Provisions
11.1. The Service has the right to make changes to this Agreement at any time. Accepting the terms of the Agreement when creating a request is automatically considered as the User’s review of all current provisions of the Agreement and their unconditional consent to them.
11.2. Direct or indirect use of the Service for conducting fraudulent or illegal activities of any kind is prohibited.
11.3. All information contained on the Service’s Website is protected by copyright and related rights legislation. Copying, reproduction, or any other use of information from the Website without the written consent of the Service is prohibited.
