The mode of operation of the operator.
Our exchange office is open every day, holidays and weekends. The operator time from 07.00 to 18.00 weekdays and 07.00 to 17.00 on weekends and holidays. On weekends and public holidays working hours of the operator is free. Operations for the e-currency exchange does not require operator intervention, are running around the clock, 7 days a week. Operations requiring operator intervention, strictly according to the schedule of work of the operator according to the rules specified on the request page, on average from 5 minutes to 2 hours. Applications decorated out of hours operator (night, weekends and holidays, the status operator offline) are processed after the beginning of work of the operator basis, about once every 1-2 hours.
The guaranteed run-time of paid application 24 hours.
ATTENTION!! The operator works on schedule.
However, during the working time, can have breaks. Also, not working at night. Please carefully follow the status indicators showing the status of the operator!
Monday – 07.00 – 18.00
Tuesday – 07.00 – 18.00
Wednesday – 07.00 – 18.00
Thursday – 07.00 – 18.00
Friday – 07.00 – 18.00
Saturday – 07.00 – 17.00 (schedule a free)
Sunday – 07.00 – 17.00 (schedule a free)
Bank holidays – 07.00 – 17.00 (schedule a free)
Shifts – 07.00 – 17.00 (schedule a free)
The operator can urgently respond to your appeal (outside working hours) on Skype or ICQ, or E-mail, in its sole discretion.
Also, for emergency contact, please use the online consultant.
All unpaid applications not requiring a visit to the item of I / o are automatically deleted after 10 minutes from the time of registration. If the payment is not credited to your account till 20.00 (Moscow time) the current day, contact support. All hung the application, requiring the proceedings to be processed within 48 hours. If you experience with the transfer to your account will be refunded to your payment of the props minus the Commission payment system, plus 1% of the amount on account of payment of work of the operator for performing the operation return.